Mole in the Forest Publications Terms of Business

Description of products and pricing

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the “Website” (means www.diggermole.net) as up to date as possible, the information including product descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.

We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

How to place an order

Orders can currently be made via the Website.  

Payment must be received for the entire order before it can be processed.

 

Prices, delivery charges

All of the prices for Bookshop products are quoted in UK pounds sterling.

Delivery charges are in addition to the prices shown for individual products.

If ordering via the Website, delivery charges will be calculated when you proceed to the checkout.

How to pay

Ordering via the Website

If you are ordering via our Website, you can pay by PayPal.

Please note that we do not accept payment by cash or payments in any currency other than UK pounds sterling.

How are my books sent?

Where the products that you have ordered are in stock, we aim to dispatch your order within 2(two) “Working Days” (means Monday to Friday excluding UK bank holidays) for orders received before 2pm.

All dispatch and delivery times quoted are estimates only as delays can sometimes occur. Within the UK, small parcels of one book only are sent by Second Class post.

All orders sent outside the United Kingdom are sent by international post.

Upon despatch of your order, you will be sent the airway bill number in order for you to track the progress of your parcel. Orders usually take between 3 – 7 Working Days to arrive, depending on the destination.

Mole in the forest publications cannot be held liable for any delay in the delivery of your package resulting from local customs practices.

Mole in the Forest Publications requires your shipping address, phone number and email address in order to ship to you and it is your responsibility to ensure these details are entered fully and correctly.

Changing your order

It may not be possible to change your order if it has already been processed or despatched, in which case, please follow our returns policy below.

Returns policy

In compliance with the Consumer Protection (Distance Selling) Regulations 2000, consumers have 14 (working) Working Days from the receipt of their books in which to cancel their order. You can notify us of your wish to cancel your order by emailing diggermoleuk@gmail.com

If you wish to exercise your right to cancel your order, Mole in the Forest Publications will refund the original purchase price and delivery charge.

Unfortunately, we cannot refund delivery charges for books sent outside the EU. You have a legal obligation to take reasonable care of the books while they are still in your possession.

If you fail to comply with this obligation, we may have a right of action against you for breach of a statutory duty.

You are responsible for the cost of returning the unwanted items to Mole in the Forest Publications in accordance with our Returns procedure (below).

Returns procedure

If you cancel your order within 14 (fourteen) Working Days after the date of delivery and there has been no error on our part you must immediately return the unwanted items, unused and in the same condition in which you received them, to the following address:

MOLE IN THE FOREST PUBLICATIONS
Inglenook
69, Cardinal Place
Southampton
S016 4HR

All items returned must be repackaged securely and within the package you should include your invoice number, email address or telephone number and instructions as to whether you would like a refund or to exchange the item(s).

Refunds and exchanges will be processed as soon as possible, but in any event in no more than 30 days.

If you are returning an item that was part of a larger order, we will only refund that part of the order and postage that relates to the item that was returned.

Under the Distance Selling Regulations, if you buy online your consumer rights entitle you to a full refund if you request one in writing within 14 (fourteen) Working Days of receipt.

Any refund will be made back through PayPal.

If you have received an item in error please contact the Bookshop Team as soon as possible and we will replace the item we sent you with the item you ordered as soon as we can.

Please send the incorrect item back to us within thirty days of receipt and we will refund your return postage costs.

Where you are returning an item provided in error by Mole in the Forest Publications, the item must be repackaged securely and within the package you should include your invoice number, email address or telephone number.

The package should be sent to the following address:

MOLE IN THE FOREST PUBLICATIONS
Inglenook
69, Cardinal Place
Southampton
S016 4HR

If you do not return the original item to us by the end of the 30 (thirty) day period, we reserve the right to keep the payment of your original item.

You have a legal obligation to take reasonable care of the books while they are still in your possession. If you fail to comply with this obligation, we may have a right of action against you for breach of a statutory duty.

Under the Distance Selling Regulations, if you buy online your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt.

Damaged items

If on receipt of your order, you find that an item is damaged please contact the Bookshop Team within 14 (fourteen) days of the date of delivery or the date when you ought to have discovered the defect.

We will then replace the damaged item as soon as we can. In the event that we cannot replace the damaged item we will give you a full refund.

Please send the damaged item back to us within 30 (thirty) days of receipt and we will examine the returned item and will notify you for your refund via email within a reasonable period of time.

We will usually process the refund due to you as soon as possible and in any case within 30 (thirty) days of the day we confirmed to you via email that we you were entitled to a refund.

Where you are returning a damaged item, the item must be repackaged securely and within the package you should include your invoice number, email address or telephone number.

The package should be sent to the following address:

MOLE IN THE FOREST PUBLICATIONS
Inglenook
69, Cardinal Place
Southampton
S016 4HR

If you do not return the original item to us by the end of the 30 (thirty) day period, we reserve the right to keep the payment of your original order.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 (fourteen) Working Days of receipt.

Lost items

Occasionally there may be a delay in the delivery of your order.

For deliveries within the UK, please allow 10 (ten) Working Days from date of dispatch.

If after 10 (ten) Working Days your items have not arrived please contact diggermoleuk@gmail.com

Editions of books

Whilst Mole in the Forest Publications endeavours to stock the most up to date editions of the books it sells on the Website, it cannot guarantee that the advertised book is the latest edition of that particular title.

It is for you to ensure that you are buying the correct edition for your requirements.

Copying

End User shall not copy, download, batch harvest, upload or in any other way reproduce the Information with the Mole in the Forest Publications books.

Promotions

Any promotions and discounts are given at our discretion and may be withdrawn by us without notice.

Bookshop contact details

Email orders & Queries: diggermoleuk@gmail.com

Address:

MOLE IN THE FOREST PUBLICATIONS
Inglenook
69, Cardinal Place
Southampton
S016 4HR

Complaints

At MOLE IN THE FOREST PUBLICATIONS we are committed to providing a high standard of customer care.

If you are not happy with any element of the customer service that you have received from the Bookshop Team, please contact:

diggermoleuk@gmail.com

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.